# Support

Source: https://tenjin.com/docs/support/

## Best Practices for Better Technical Support


### Login Issues


- If you are unable to login, please make sure you are not using an ad blocker on the browser. Contact us with the following info:

- Browser type(Chrome, Safari, etc)

- Whether or not you’re using a VPN

- Were you able to login before? When did the issue start happening?


### Data Discrepancy Issue


If there’s a data discrepancy issue between Tenjin and other platforms, please verify these initially before reaching out to Tenjin Support:


- Are you looking at data on both platforms for the same date range?

- Do both platofrms have the same timezone for their data? Tenjin uses UTC timezone.


Then contact us with the following info:


- What metrics are you comparing?

- What platform(s) are you comparing with Tenjin?

- What granularity are you looking at? Are you looking at app, channel or campaign level data?

- What time period are you looking at?

- Any screenshots that might be helpful to troubleshoot the issue.


### How Does Intercom Work?


Tenjin uses Intercom as a real-time chat tool embedded on the dashboard that enables us to respond to your questions faster. To start a chat, click the circle located in the bottom right of the screen. From there you can chat and send us your questions. Our team will reply as soon as possible.

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