Account Setup FAQ

tracked_installs, retention, and LTV are shown in UTC. For Ad Spend or ad revenue, it depends on ad-network as described in here.

The most common reason your User Acquisition dashboard may have an Unavailable Channel or Unavailable Campaign is because there is ad revenue that can’t be attributed to users of a specific channel or campaign. This happens when an Ad Network reports ad revenue for a specific country, but we don’t see any events from users in that country.

If you have set up your Meta or Google channels correctly but don’t see any spend on the dashboard yet, please make sure you add the ad account ID you are trying to pull the spend for. The instructions are here.

Please reach out to privacy@tenjin.com regarding data deletion requests.

This is because we were unable to pull spend or ad revenue data from ad-network API in the last attempt. The most common reasons are:

1. One-time server error on the Ad Network side. In this case, we will be able to pull the data during our next attempt.
   
2. Credentials used to pull the data are no longer valid. This could happen when the password on Ad Network dashboard is updated, or the user who authenticated accounts before is no longer in the company.
   
   • For self-Attribution networks(Meta, Google Ads, Apple Ads for example), please re-authenticate your account, and update the ad account again. The instructions are here.
     
   • For non self-Attribution networks, please double-check your API credentials. The instructions are here.

If the ad account has not been working for 1 month, we will automatically suspend the ad account. This means that we won’t automatically try to pull the data for your ad account anymore. To fix it,

• For self-Attribution networks(Meta, Google Ads, Apple Ads for example), please re-authenticate your account, and update the ad account again. The instructions are here.
• For non self-Attribution networks, please double-check your API credentials. The instructions are here.

Tenjin dashboard uses UTC timezone, and updates every few minutes.

Please refer to this sheet. The list is not exclusive. If you want to know the mapping for a channel or campaign that’s not in this list, please contact us at support@tenjin.com.

Certain UA channels use the same tracking URL template per app and pass the campaign information to Tenjin upon the click event. For such channels, you need to create only 1 Tenjin campaign to get the tracking URL and use that for all campaigns within the same app. Some of these channels are:

• AXON by AppLovin
• ironSource
• Mintegral
• Tapjoy
• TikTok
• Unity Ads
• Liftoff

Migrating your historical data from your existing Attribution provider to Tenjin is super easy. Below are steps you can take for migrating the data from AppsFlyer and Adjust to Tenjin:

Data migration from Appsflyer

Data migration from Adjust

For other MMP provider processes and questions, please reach out to us at support@tenjin.com

We count ‘conversions’ and ‘view through conversions’ under the Download Conversion category as Reported Installs.

The Unity Ads Install callback will successfully fire only once the campaign is live. If the campaign is live and the issue still persists, please email us at support@tenjin.com

Mintegral recommends to start with a budget of 200 USD. The goal is to accumulate sufficient data samples for sufficient algorithm optimization. For Tier 3 countries, it might be appropriate to start with a slightly lower budget.

DT Exchange doesn’t provide Ad revenue data for the current day, and usually doesn’t have it for the previous day on their Reporting API. So the delay expected and will update the previous day’s data after 24 hours.

User-level data access is subjective to data policies and terms from ad networks and could be restricted from customer access.

If you need to hide or delete your app on Tenjin, please contact our support team at support@tenjin.com, and they will assist you with the process.

A Conversion is when a user installs your app after clicking or viewing an ad, and it’s attributed to that ad source. In contrast, an Organic Install has no ad interaction and comes without Attribution.

1. Make sure you’re using the latest SDK version (iOS > v1.13.0, Unity > v1.14.0).
2. Compare spend vs. Reported Installs to confirm reporting data is aligned.
3. Ensure the AEM toggle is turned on (this is enabled automatically).
4. Check that the Meta callback is active and showing green in your ‘Callback Health’ tab.
5. Double-check that the Meta App ID is correctly configured.