{"id":15478,"date":"2026-02-20T07:06:12","date_gmt":"2026-02-20T07:06:12","guid":{"rendered":"http:\/\/mariusz.bijok"},"modified":"2026-06-15T10:28:30","modified_gmt":"2026-06-15T10:28:30","password":"","slug":"support","status":"publish","type":"docs","link":"https:\/\/tenjin.com\/es\/docs\/support\/","title":{"rendered":"Ayuda"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Buenas pr\u00e1cticas para recibir una mejor asistencia t\u00e9cnica<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Problema de inicio de sesi\u00f3n<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si no puedes iniciar sesi\u00f3n, aseg\u00farate de que no est\u00e1s utilizando un bloqueador de anuncios en el navegador. A continuaci\u00f3n, ponte en contacto con nosotros facilit\u00e1ndonos la siguiente informaci\u00f3n:<\/li>\n\n\n\n<li>Tipo de navegador (Chrome, Safari, etc.)<\/li>\n\n\n\n<li>\u00bfUsas una VPN o no?<\/li>\n\n\n\n<li>\u00bfPod\u00edas iniciar sesi\u00f3n antes? \u00bfCu\u00e1ndo empez\u00f3 a producirse el problema?<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Problema de discrepancia en los datos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si se produce alguna discrepancia en los datos entre Tenjin y otras plataformas, comprueba primero lo siguiente antes de ponerte en contacto con el servicio de asistencia de Tenjin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfEst\u00e1s consultando los datos de ambas plataformas correspondientes al mismo intervalo de fechas?<\/li>\n\n\n\n<li>\u00bfAmbas plataformas tienen la misma zona horaria para sus datos? Tenjin utiliza la zona horaria UTC.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En ese caso, ponte en contacto con nosotros con la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00bfQu\u00e9 indicadores est\u00e1s comparando?<\/li>\n\n\n\n<li>\u00bfCon qu\u00e9 plataforma(s) est\u00e1s comparando Tenjin?<\/li>\n\n\n\n<li>\u00bfQu\u00e9 nivel de detalle est\u00e1s analizando? \u00bfEst\u00e1s analizando datos a nivel de aplicaci\u00f3n, de canal o de campa\u00f1a?<\/li>\n\n\n\n<li>\u00bfA qu\u00e9 periodo te refieres?<\/li>\n\n\n\n<li>Cualquier captura de pantalla que pueda resultar \u00fatil para solucionar el problema.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfC\u00f3mo funciona el intercomunicador?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tenjin utiliza Intercom como herramienta de chat en tiempo real integrada en el panel de control, lo que nos permitir\u00e1 responder a tus preguntas con mayor rapidez. Para enviarnos un mensaje por chat, haz clic en el c\u00edrculo situado en la esquina inferior derecha y env\u00edanos tus preguntas. Nuestro equipo te responder\u00e1 lo antes posible.<\/p>\n\n\n\n<figure class=\"wp-block-image size-medium is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2026\/01\/image210.png?ssl=1\" alt=\"imagen.png\" class=\"wp-image-13100\" style=\"aspect-ratio:0.5063276357850793;width:287px;height:auto\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>","protected":false},"excerpt":{"rendered":"<p>Pr\u00e1cticas recomendadas para obtener un mejor servicio de asistencia t\u00e9cnica Problemas de inicio de sesi\u00f3n Problemas de discrepancia de datos Si se produce una discrepancia de datos entre Tenjin y otras plataformas, comprueba primero lo siguiente antes de ponerte en contacto con el servicio de asistencia de Tenjin: A continuaci\u00f3n, ponte en contacto con nosotros con la siguiente informaci\u00f3n: \u00bfC\u00f3mo funciona Intercom? Tenjin utiliza Intercom como herramienta de chat en tiempo real integrada en el\u2026<\/p>","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[111],"glossaries":[],"doc_tag":[],"class_list":["post-15478","docs","type-docs","status-publish","hentry","doc_category-general"],"acf":[],"year_month":"2026-07","word_count":216,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"anurag","author_nicename":"anurag","author_url":"https:\/\/tenjin.com\/es\/blog\/author\/anurag\/"},"doc_category_info":[{"term_name":"General","term_url":"https:\/\/tenjin.com\/es\/docs\/category\/general\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | Tenjin<\/title>\n<meta name=\"description\" content=\"Best practices to receive better 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