{"id":8399,"date":"2022-07-20T05:09:00","date_gmt":"2022-07-20T05:09:00","guid":{"rendered":"https:\/\/tenjin.com\/?p=8399"},"modified":"2026-04-14T08:59:18","modified_gmt":"2026-04-14T08:59:18","slug":"tenjin-help-center-new-and-improved","status":"publish","type":"post","link":"https:\/\/tenjin.com\/es\/blog\/tenjin-help-center-new-and-improved\/","title":{"rendered":"Centro de Ayuda Tenjin - Nuevo y mejorado"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Nos enorgullece anunciar el lanzamiento de nuestro&nbsp;<a href=\"https:\/\/docs.tenjin.com\/\">base de conocimientos nueva y mejorada<\/a>.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestra base de conocimientos es un recurso fiable que permite a los usuarios encontrar informaci\u00f3n sobre todo lo relacionado con Tenjin, y nos comprometemos a actualizarla constantemente para satisfacer de la mejor manera posible las necesidades de nuestros clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estas son las novedades de la \u00faltima versi\u00f3n:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Estructura nueva y mejorada:<\/strong>&nbsp;Un ejemplo de ello es que, actualmente, el contenido se segmenta en funci\u00f3n de cada grupo de usuarios. Tanto si eres un&nbsp;<a href=\"https:\/\/docs.tenjin.com\/docs\/en\/for-marketers\">Profesional del marketing<\/a>, un&nbsp;<a href=\"https:\/\/docs.tenjin.com\/docs\/en\/for-developers\">Desarrollador<\/a>&nbsp;o si te apetece comprar algo&nbsp;<a href=\"https:\/\/docs.tenjin.com\/docs\/en\/general-faq\">general<\/a>&nbsp;Informaci\u00f3n sobre Tenjin relacionada con la creaci\u00f3n de cuentas o la facturaci\u00f3n; nuestro nuevo Centro de ayuda ofrece informaci\u00f3n completa para cada segmento de usuarios, de principio a fin.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1600\" height=\"690\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?resize=1600%2C690&#038;ssl=1\" alt=\"\" class=\"wp-image-8401\" srcset=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?resize=300%2C129&amp;ssl=1 300w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?resize=1024%2C442&amp;ssl=1 1024w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?resize=768%2C331&amp;ssl=1 768w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?resize=1536%2C662&amp;ssl=1 1536w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-5.png?resize=18%2C8&amp;ssl=1 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Funcionalidad de b\u00fasqueda mejorada:&nbsp;<\/strong>Los usuarios pueden buscar f\u00e1cilmente lo que quieran y las opciones disponibles aparecer\u00e1n en el men\u00fa desplegable.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1600\" height=\"1086\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?resize=1600%2C1086&#038;ssl=1\" alt=\"\" class=\"wp-image-8404\" srcset=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?resize=300%2C204&amp;ssl=1 300w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?resize=1024%2C695&amp;ssl=1 1024w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?resize=768%2C521&amp;ssl=1 768w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?resize=1536%2C1043&amp;ssl=1 1536w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-8.png?resize=18%2C12&amp;ssl=1 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Comentarios:<\/strong>&nbsp;Ahora los usuarios pueden enviarnos sus comentarios directamente sobre cada art\u00edculo pulsando el bot\u00f3n \u2019Me gusta\u00bb (o \u00abNo me gusta\u00bb). Animamos encarecidamente a nuestros visitantes a que utilicen esta funci\u00f3n, ya que nos ayudar\u00e1 a adaptar las futuras versiones de la base de conocimientos para satisfacer mejor las necesidades de nuestros clientes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1340\" height=\"232\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-6.png?resize=1340%2C232&#038;ssl=1\" alt=\"\" class=\"wp-image-8402\" srcset=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-6.png?w=1340&amp;ssl=1 1340w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-6.png?resize=300%2C52&amp;ssl=1 300w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-6.png?resize=1024%2C177&amp;ssl=1 1024w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-6.png?resize=768%2C133&amp;ssl=1 768w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-6.png?resize=18%2C3&amp;ssl=1 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Compatibilidad con el intercomunicador:<\/strong>&nbsp;Ahora los usuarios pueden recibir asistencia en tiempo real y respuestas a sus preguntas de la base de conocimientos a trav\u00e9s del chat de Intercom.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"836\" height=\"1274\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-7.png?resize=836%2C1274&#038;ssl=1\" alt=\"\" class=\"wp-image-8403\" srcset=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-7.png?w=836&amp;ssl=1 836w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-7.png?resize=197%2C300&amp;ssl=1 197w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-7.png?resize=672%2C1024&amp;ssl=1 672w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-7.png?resize=768%2C1170&amp;ssl=1 768w, https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2023\/09\/image-7.png?resize=8%2C12&amp;ssl=1 8w\" sizes=\"(max-width: 836px) 100vw, 836px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfTienes alg\u00fan comentario o alguna pregunta sobre nuestra nueva base de conocimientos? Env\u00edanos un correo electr\u00f3nico a&nbsp;<a href=\"mailto:support@tenjin.com\">support@tenjin.com<\/a>&nbsp;con el asunto \u2018Centro de ayuda de Tenjin\u2019.\u2019<\/p>","protected":false},"excerpt":{"rendered":"<p>We are proud to announce the launch of our&nbsp;new and improved knowledge base. Our knowledge base is a reliable resource for users to find information on all things Tenjin-related, and we are committed to constantly updating it to best meet the needs of our customers. Here\u2019s what\u2019s changed in the newest version: New and improved&#8230;<\/p>","protected":false},"author":5,"featured_media":8400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-8399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Help Center | Tenjin<\/title>\n<meta name=\"description\" content=\"Explore Tenjin&#039;s redesigned Help Center with improved documentation, resources, and support for developers and marketers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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