{"id":15478,"date":"2026-02-20T07:06:12","date_gmt":"2026-02-20T07:06:12","guid":{"rendered":"http:\/\/mariusz.bijok"},"modified":"2026-06-15T10:28:30","modified_gmt":"2026-06-15T10:28:30","password":"","slug":"support","status":"publish","type":"docs","link":"https:\/\/tenjin.com\/pt\/docs\/support\/","title":{"rendered":"Apoio"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Boas pr\u00e1ticas para obter um melhor apoio t\u00e9cnico<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Problema com o in\u00edcio de sess\u00e3o<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se n\u00e3o conseguir iniciar sess\u00e3o, certifique-se de que n\u00e3o est\u00e1 a utilizar um bloqueador de an\u00fancios no navegador. Em seguida, contacte-nos com as seguintes informa\u00e7\u00f5es:<\/li>\n\n\n\n<li>Tipo de navegador (Chrome, Safari, etc.)<\/li>\n\n\n\n<li>Usas VPN ou n\u00e3o?<\/li>\n\n\n\n<li>J\u00e1 conseguiste iniciar sess\u00e3o anteriormente? Quando \u00e9 que o problema come\u00e7ou a ocorrer?<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Problema de discrep\u00e2ncia de dados<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Caso exista uma discrep\u00e2ncia de dados entre a Tenjin e outras plataformas, verifique primeiro estes aspetos antes de contactar o Apoio ao Cliente da Tenjin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Est\u00e1 a analisar os dados em ambas as plataformas para o mesmo intervalo de datas?<\/li>\n\n\n\n<li>Ambas as plataformas t\u00eam o mesmo fuso hor\u00e1rio para os seus dados? O Tenjin utiliza o fuso hor\u00e1rio UTC.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nesse caso, contacte-nos com as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Que indicadores est\u00e1 a comparar?<\/li>\n\n\n\n<li>Que plataforma(s) est\u00e1 a comparar com a Tenjin?<\/li>\n\n\n\n<li>Que n\u00edvel de detalhe est\u00e1 a analisar? Est\u00e1 a analisar dados ao n\u00edvel da aplica\u00e7\u00e3o, do canal ou da campanha?<\/li>\n\n\n\n<li>Que per\u00edodo de tempo est\u00e1 a considerar?<\/li>\n\n\n\n<li>Quaisquer capturas de ecr\u00e3 que possam ser \u00fateis para resolver o problema.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Como funciona o intercomunicador?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A Tenjin utiliza o Intercom como uma ferramenta de chat em tempo real integrada no painel de controlo, o que nos permitir\u00e1 responder \u00e0s suas perguntas mais rapidamente. Para nos enviar uma mensagem pelo chat, clique no c\u00edrculo no canto inferior direito e poder\u00e1 enviar-nos as suas perguntas. A nossa equipa responder\u00e1 assim que poss\u00edvel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-medium is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2026\/01\/image210.png?ssl=1\" alt=\"image.png\" class=\"wp-image-13100\" style=\"aspect-ratio:0.5063276357850793;width:287px;height:auto\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>","protected":false},"excerpt":{"rendered":"<p>Best practices to receive better technical support Login issue Data discrepancy issue If there&#8217;s a data discrepancy issue between Tenjin and other platforms, please verify these initially before reaching out to Tenjin Support: Then contact us with the following info: How does intercom work Tenjin uses Intercom as a real-time chat tool embedded on the&#8230;<\/p>","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[111],"glossaries":[],"doc_tag":[],"class_list":["post-15478","docs","type-docs","status-publish","hentry","doc_category-general"],"acf":[],"year_month":"2026-07","word_count":216,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"anurag","author_nicename":"anurag","author_url":"https:\/\/tenjin.com\/pt\/blog\/author\/anurag\/"},"doc_category_info":[{"term_name":"General","term_url":"https:\/\/tenjin.com\/pt\/docs\/category\/general\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | Tenjin<\/title>\n<meta name=\"description\" content=\"Best practices to receive better technical support with Tenjin.\" \/>\n<meta name=\"robots\" content=\"index, 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