{"id":15452,"date":"2026-02-20T07:06:11","date_gmt":"2026-02-20T07:06:11","guid":{"rendered":"http:\/\/mariusz.bijok"},"modified":"2026-06-18T04:49:39","modified_gmt":"2026-06-18T04:49:39","password":"","slug":"account-setup-faq","status":"publish","type":"docs","link":"https:\/\/tenjin.com\/tr\/docs\/account-setup-faq\/","title":{"rendered":"Account Setup FAQ"},"content":{"rendered":"

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What is the default time zone of Tenjin dashboard?<\/strong><\/h5><\/div><\/div><\/div>
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tracked_installs, retention, and LTV are shown in UTC. For Ad Spend<\/a> or ad revenue, it depends on ad-network as described in here<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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What are Unavailable channels?<\/h5><\/div><\/div><\/div>
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The most common reason your User Acquisition dashboard may have an Unavailable Channel or Unavailable Campaign is because there is ad revenue that can’t be attributed to users of a specific channel or campaign. This happens when an ad network reports ad revenue for a specific country, but we don’t see any events from users in that country.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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I don’t see spend for Meta or Google<\/strong><\/h5><\/div><\/div><\/div>
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If you have set up your Meta or Google channels correctly but don\u2019t see any spend on the dashboard yet, please make sure you add the ad account ID you are trying to pull the spend for. The instructions are here<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How do I request data deletion under GDPR?<\/h5><\/div><\/div><\/div>
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Please reach out to privacy@tenjin.com regarding data deletion requests.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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My ad account is showing an error, what should I do?<\/h5><\/div><\/div><\/div>
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This is because we were unable to pull spend or ad revenue data from ad-network API in the last attempt. The most common reasons are:<\/p>\n\n\n\n

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  1. One-time server error on the Ad network side. In this case, we will be able to pull the data during our next attempt.
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  2. Credentials used to pull the data are no longer valid. This could happen when the password on ad network dashboard is updated, or the user who authenticated accounts before is no longer in the company.
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