{"id":15478,"date":"2026-02-20T07:06:12","date_gmt":"2026-02-20T07:06:12","guid":{"rendered":"http:\/\/mariusz.bijok"},"modified":"2026-06-15T10:28:30","modified_gmt":"2026-06-15T10:28:30","password":"","slug":"support","status":"publish","type":"docs","link":"https:\/\/tenjin.com\/tr\/docs\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Best practices to receive better technical support<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Login issue<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are unable to login, please make sure you are not using an ad blocker on the browser. Then contact us with the following info:<\/li>\n\n\n\n<li>Browser type(Chrome, Safari, etc)<\/li>\n\n\n\n<li>Do you use VPN or not<\/li>\n\n\n\n<li>Were you able to login before? When did the issue start happening?<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Data discrepancy issue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If there&#8217;s a data discrepancy issue between Tenjin and other platforms, please verify these initially before reaching out to Tenjin Support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are you looking at data on both platforms for the same date range?<\/li>\n\n\n\n<li>Do both platofrms have the same timezone for their data? Tenjin uses UTC timezone.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Then contact us with the following info:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What metrics are you comparing?<\/li>\n\n\n\n<li>What platform(s) are you comparing with Tenjin?<\/li>\n\n\n\n<li>What granularity are you looking at? Are you looking at app, channel or campaign level data?<\/li>\n\n\n\n<li>What time period are you looking at?<\/li>\n\n\n\n<li>Any screenshots that might be helpful to troubleshoot the issue.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">How does intercom work<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tenjin uses Intercom as a real-time chat tool embedded on the dashboard that will enable us to respond to your questions faster. To send us a chat message, click the circle at the right bottom and you can send us your questions. Our team will reply as soon as possible.<\/p>\n\n\n\n<figure class=\"wp-block-image size-medium is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/tenjin.com\/wp-content\/uploads\/2026\/01\/image210.png?ssl=1\" alt=\"image.png\" class=\"wp-image-13100\" style=\"aspect-ratio:0.5063276357850793;width:287px;height:auto\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>","protected":false},"excerpt":{"rendered":"<p>Best practices to receive better technical support Login issue Data discrepancy issue If there&#8217;s a data discrepancy issue between Tenjin and other platforms, please verify these initially before reaching out to Tenjin Support: Then contact us with the following info: How does intercom work Tenjin uses Intercom as a real-time chat tool embedded on the&#8230;<\/p>","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[111],"glossaries":[],"doc_tag":[],"class_list":["post-15478","docs","type-docs","status-publish","hentry","doc_category-general"],"acf":[],"year_month":"2026-07","word_count":216,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"anurag","author_nicename":"anurag","author_url":"https:\/\/tenjin.com\/tr\/blog\/author\/anurag\/"},"doc_category_info":[{"term_name":"General","term_url":"https:\/\/tenjin.com\/tr\/docs\/category\/general\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | Tenjin<\/title>\n<meta name=\"description\" content=\"Best practices to receive better technical support with Tenjin.\" \/>\n<meta name=\"robots\" content=\"index, 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