{"id":15491,"date":"2026-02-20T07:06:12","date_gmt":"2026-02-20T07:06:12","guid":{"rendered":"http:\/\/mariusz.bijok"},"modified":"2026-09-07T04:47:24","modified_gmt":"2026-09-07T04:47:24","password":"","slug":"manage-user","status":"publish","type":"docs","link":"https:\/\/tenjin.com\/tr\/docs\/manage-user\/","title":{"rendered":"Manage User"},"content":{"rendered":"<h2 class=\"wp-block-heading\">How to Manage Users in the Tenjin Dashboard<\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Under the main menu, click My Account -&gt; <strong>Manage User<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-medium is-resized\"><img decoding=\"async\" src=\"https:\/\/tenjin.com\/wp-content\/uploads\/2026\/01\/image165.png\" alt=\"image.png\" class=\"wp-image-13100\" style=\"aspect-ratio:0.5425609025873751;width:239px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can change the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Password<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Disabling email notifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Email notifications for certain alerts are enabled by default. You can turn on\/off these email notification at any point.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable email notifications?<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If this is unchecked, you won&#8217;t receive any notifications, even if other ones are enabled. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Receive email notifications when API credentials are failing?<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This happens when you change the password on your ad-network dashboard login but it hasn&#8217;t been updated in Tenjin. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Receive email notifications when API Credentials are about to expire?<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Self attributing networks have an expiration period for API credentials. We will send you alerts if your credentials are about to expire. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Receive email notifications when CSV import fails?<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Receive email notifications when ad-networks send us the CSV for spend or ad-revenue data but the data import fails. This usually happens when the CSV file uploaded is not in the correct format. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Receive email notifications when ad accounts are suspended?<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Receive email notifications when your ad-network account is suspended in Tenjin. This usually happens when the credentials for that ad account has been failing for over 1 month. <br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-1024x484.png\" alt=\"\" class=\"wp-image-18553\" srcset=\"https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-1024x484.png 1024w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-300x142.png 300w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-767x363.png 767w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-1536x727.png 1536w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-18x9.png 18w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67-360x170.png 360w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-67.png 1592w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Retention Cohort Strategy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tenjin supports Retention Rate calculation using the UTC-based cohort strategy. With this approach, Day 1 begins at the first UTC midnight following each user\u2019s Install timestamp. This method helps align Retention Rate calculations with other platforms that use UTC-based timestamps, reducing discrepancies in metrics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">To enable this feature for your account, navigate to My Account \u2192 Manage User \u2192 COHORT STRATEGY and select the desired option. You can read more details on it <a href=\"https:\/\/tenjin.com\/tr\/docs\/retention\/\" target=\"_blank\">here<\/a>.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"301\" src=\"https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-1024x301.png\" alt=\"\" class=\"wp-image-18554\" srcset=\"https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-1024x301.png 1024w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-300x88.png 300w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-766x225.png 766w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-1536x451.png 1536w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-18x5.png 18w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68-360x106.png 360w, https:\/\/tenjin.com\/wp-content\/uploads\/2026\/02\/image-68.png 1589w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>How to Manage Users in the Tenjin Dashboard Under the main menu, click My Account -&gt; Manage User. You can change the following: Disabling email notifications Email notifications for certain alerts are enabled by default. You can turn on\/off these email notification at any point. If this is unchecked, you won&#8217;t receive any notifications, even&#8230;<\/p>","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[107],"glossaries":[],"doc_tag":[],"class_list":["post-15491","docs","type-docs","status-publish","hentry","doc_category-my-account"],"acf":[],"year_month":"2026-09","word_count":278,"total_views":"65","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"anurag","author_nicename":"anurag","author_url":"https:\/\/tenjin.com\/tr\/blog\/author\/anurag\/"},"doc_category_info":[{"term_name":"My Account","term_url":"https:\/\/tenjin.com\/tr\/docs\/category\/my-account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manage User | Tenjin<\/title>\n<meta name=\"description\" content=\"Guide on how to manage users and disable email notifications in the Tenjin Dashboard.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage User | Tenjin\" \/>\n<meta property=\"og:description\" content=\"Guide on how to manage users and disable email notifications in the Tenjin Dashboard.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tenjin.com\/tr\/docs\/manage-user\/\" \/>\n<meta property=\"og:site_name\" content=\"Tenjin\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-07T04:47:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TenjinMMP\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/\"},\"author\":{\"name\":\"anurag\",\"@id\":\"https:\\\/\\\/tenjin.com\\\/#\\\/schema\\\/person\\\/e039df04bf002f4a0825fce9d6d5f13b\"},\"headline\":\"Manage User\",\"datePublished\":\"2026-02-20T07:06:12+00:00\",\"dateModified\":\"2026-09-07T04:47:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/\"},\"wordCount\":282,\"publisher\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tenjin.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/image165.png\",\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/\",\"url\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/\",\"name\":\"Manage User | Tenjin\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tenjin.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/image165.png\",\"datePublished\":\"2026-02-20T07:06:12+00:00\",\"dateModified\":\"2026-09-07T04:47:24+00:00\",\"description\":\"Guide on how to manage users and disable email notifications in the Tenjin Dashboard.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#primaryimage\",\"url\":\"https:\\\/\\\/tenjin.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/image165.png\",\"contentUrl\":\"https:\\\/\\\/tenjin.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/image165.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/manage-user\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tenjin.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/tenjin.com\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Manage User\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tenjin.com\\\/#website\",\"url\":\"https:\\\/\\\/tenjin.com\\\/\",\"name\":\"Tenjin\",\"description\":\"Growth Made Simple\",\"publisher\":{\"@id\":\"https:\\\/\\\/tenjin.com\\\/#organization\"},\"alternateName\":\"Tenjin - 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