{"id":15452,"date":"2026-02-20T07:06:11","date_gmt":"2026-02-20T07:06:11","guid":{"rendered":"http:\/\/mariusz.bijok"},"modified":"2026-06-18T04:49:39","modified_gmt":"2026-06-18T04:49:39","password":"","slug":"account-setup-faq","status":"publish","type":"docs","link":"https:\/\/tenjin.com\/vi\/docs\/account-setup-faq\/","title":{"rendered":"C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 thi\u1ebft l\u1eadp t\u00e0i kho\u1ea3n"},"content":{"rendered":"

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M\u00fai gi\u1edd m\u1eb7c \u0111\u1ecbnh c\u1ee7a b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n Tenjin l\u00e0 g\u00ec?<\/strong><\/h5><\/div><\/div><\/div>
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tracked_installs, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n ng\u01b0\u1eddi d\u00f9ng v\u00e0 LTV \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb theo m\u00fai gi\u1edd UTC. \u0110\u1ed1i v\u1edbi Chi ph\u00ed qu\u1ea3ng c\u00e1o<\/a> ho\u1eb7c doanh thu qu\u1ea3ng c\u00e1o, \u0111i\u1ec1u n\u00e0y ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ea1ng qu\u1ea3ng c\u00e1o nh\u01b0 \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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K\u00eanh kh\u00f4ng kh\u1ea3 d\u1ee5ng l\u00e0 g\u00ec?<\/h5><\/div><\/div><\/div>
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The most common reason your User Acquisition dashboard may have an Unavailable Channel or Unavailable Campaign is because there is ad revenue that can’t be attributed to users of a specific channel or campaign. This happens when an ad network reports ad revenue for a specific country, but we don’t see any events from users in that country.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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T\u00f4i kh\u00f4ng th\u1ea5y c\u00f3 kho\u1ea3n chi ti\u00eau n\u00e0o d\u00e0nh cho Meta hay Google<\/strong><\/h5><\/div><\/div><\/div>
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N\u1ebfu b\u1ea1n \u0111\u00e3 thi\u1ebft l\u1eadp c\u00e1c k\u00eanh Meta ho\u1eb7c Google \u0111\u00fang c\u00e1ch nh\u01b0ng v\u1eabn ch\u01b0a th\u1ea5y chi ti\u00eau n\u00e0o hi\u1ec3n th\u1ecb tr\u00ean b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n, vui l\u00f2ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111\u00e3 th\u00eam ID t\u00e0i kho\u1ea3n qu\u1ea3ng c\u00e1o m\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng l\u1ea5y d\u1eef li\u1ec7u chi ti\u00eau. H\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00f3 t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 y\u00eau c\u1ea7u x\u00f3a d\u1eef li\u1ec7u theo Quy \u0111\u1ecbnh chung v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u (GDPR)?<\/h5><\/div><\/div><\/div>
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Vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi privacy@tenjin.com \u0111\u1ec3 g\u1eedi y\u00eau c\u1ea7u x\u00f3a d\u1eef li\u1ec7u.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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T\u00e0i kho\u1ea3n qu\u1ea3ng c\u00e1o c\u1ee7a t\u00f4i \u0111ang hi\u1ec3n th\u1ecb l\u1ed7i, t\u00f4i n\u00ean l\u00e0m g\u00ec?<\/h5><\/div><\/div><\/div>
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\u0110i\u1ec1u n\u00e0y l\u00e0 do trong l\u1ea7n th\u1eed g\u1ea7n \u0111\u00e2y nh\u1ea5t, ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u chi ti\u00eau ho\u1eb7c doanh thu qu\u1ea3ng c\u00e1o t\u1eeb API c\u1ee7a m\u1ea1ng qu\u1ea3ng c\u00e1o. Nh\u1eefng nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0:<\/p>\n\n\n\n

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  1. One-time server error on the Ad network side. In this case, we will be able to pull the data during our next attempt.
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  2. Credentials used to pull the data are no longer valid. This could happen when the password on ad network dashboard is updated, or the user who authenticated accounts before is no longer in the company.
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