FAQ Center
Attribution FAQ
Last Updated: February 13, 2026Frequently Asked Questions (FAQs) about Attribution What are tracked installs and reported installs? Why do those two installs differ? Why are there discrepanices between tracked and reported installs? Why is Tenjin’s retention rate different from retention in other tools? Why is my x-day retention value still changing? When will it remain constant Why isn’t Tenjin...
SkAdNetwork FAQ
Last Updated: February 13, 2026Frequently Asked Questions (FAQs) about SkAdnetwork Does Tenjin offer a Single Source of Truth (SSOT) product for iOS? I was told by Attribution partner A that they are a certified SKAdNetwork. Are you a certified SKAdNetwork? What do I, as an app developer, need to do to run iOS 14 compatible campaigns? Will I still...
SDK FAQ
Last Updated: February 13, 2026Frequently Asked Questions (FAQs) about SDK Integration If people are having issues importing the Tenjin SDK into Swift. We cannot import TenjinSDK in AppDelegate.swift. Can we remove the reference to older version of Google play service in Manifest file? How can I resolve this error when trying to build an Android app with Tenjin SDK?...
Account Setup FAQ
Last Updated: February 13, 2026Frequently Asked Questions (FAQs) about Account Setup What is the default time zone of Tenjin dashboard? What are Unavailable channels? I don’t see spend for Meta or Google How do I request data deletion under GDPR? My ad account is showing an error, what should I do? This is because we were unable to pull...